Need a Freshservice administrator for a year, a LeadSquared specialist for a launch, or a development team for a middleware programme? We provide dedicated resources who work in your tools, time zone overlap and rituals, managed by Workdeft so you get continuity and quality.
Our Coimbatore technology centre is the delivery backbone for our GCC clients and provides a cost-effective way to scale platform expertise.
What you get
- Certified platform specialists onboarded in weeks, not months
- Flexible engagement: part-time, full-time or team-based, monthly terms
- Overlap with GCC working hours, with European overlap on request
- Workdeft-managed quality, backup resources and knowledge continuity
- Clear reporting on utilisation and outcomes
What a Dedicated Teams engagement includes.
Platform administrators
Freshservice, Freshdesk, Freshsales, LeadSquared, SuperOps and SecPod administrators.
Consultants
ITSM process consultants, CX and CRM solution consultants.
Engineers
Integration developers (Laravel, Node.js, Python), Freshworks app developers, QA.
Support staff
L1 and L2 service desk agents trained on your processes.
How we deliver it.
Scope
Roles, skills, hours and tooling.
Match
Profiles and interviews.
Onboard
Access, rituals and knowledge transfer.
Deliver
Managed delivery with monthly reviews.
Dedicated Teams: common questions.
Often delivered together.
Ready to talk about Dedicated Teams?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.