Move to Freshworks without losing history, context or your weekend
Tool migrations fail on data mapping and on the decisions nobody wrote down. We run migrations as a project with explicit scope: which tickets move, how statuses and categories map, which assets and articles are worth keeping, and what gets archived.
We have migrated organisations in the UAE, Saudi Arabia and the wider GCC from ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, Zendesk, Zoho Desk, Salesforce Service Cloud, Freshworks legacy editions and spreadsheets.
What you get
- A migration scope that keeps what matters - open tickets, twelve months of history, assets, knowledge - and archives the rest
- Explicit field, status and category mapping validated on a sample before the full load
- Agents trained before cut-over so day one feels familiar
- Parallel-run or big-bang cut-over planned around your business calendar
- Licence consolidation across products you no longer need
What a Freshworks Migration engagement includes.
Migration assessment
Source data profiling, volumes, integrations, custom objects and risks.
Mapping workbook
Field, status, priority, category, group and user mapping agreed with stakeholders.
Migration tooling
API-based extraction and load with attachments, conversation history and relationships preserved.
Validation
Sample migration, reconciliation reports and UAT sign-off.
Cut-over
Freeze, delta migration, DNS and email routing switch, hypercare.
How we deliver it.
Assess
Profile source data and agree what moves.
Map
Document every field and status mapping.
Trial
Migrate a sample and reconcile.
Migrate
Full load, delta and cut-over.
Stabilise
Hypercare and clean-up.
Freshworks Migration: common questions.
Often delivered together.
Ready to talk about Freshworks Migration?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.