Integrations that make your platforms behave like one system
The value of a service desk or CRM depends on what it is connected to. We build the integration layer - webhooks, APIs, scheduled syncs and event-driven middleware - that keeps users, assets, customers, tickets and transactions consistent across your systems.
Recent work includes real-time contact synchronisation from Freshdesk to Databricks, Freshdesk-to-Jira automation for engineering escalations, SSO and identity integrations, and ERP and HRMS connectors for ticket enrichment.
What you get
- Single sign-on and user lifecycle synced from Microsoft Entra ID, Okta or HRMS
- Tickets enriched with customer, asset and order data from ERP and CRM
- Engineering escalations synchronised between Freshdesk/Freshservice and Jira
- Analytics pipelines feeding Databricks, Power BI or your data warehouse
- Monitoring, logging and retry handling so integrations are supportable, not fragile
What a Integrations & Middleware engagement includes.
Integration architecture
System inventory, data ownership, event design and security model.
Middleware
Laravel, Node.js or serverless middleware with queues, retries and observability.
Connectors
SAP, Oracle, Microsoft Dynamics, Salesforce, Jira, Databricks, HRMS and telecom systems.
Marketplace apps
Custom Freshworks marketplace apps and serverless functions.
Operations
Runbooks, alerting and ongoing support for the integration layer.
How we deliver it.
Map
Systems, data flows and owners.
Design
Events, contracts and error handling.
Build
Middleware and connectors with tests.
Verify
End-to-end testing with production-like data.
Run
Monitoring and support.
Integrations & Middleware: common questions.
Often delivered together.
Ready to talk about Integrations & Middleware?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.