Our commitment does not end at implementation. Most platforms drift after go-live: categories stop matching reality, automations pile up, reports lose trust. Our managed services keep the platform aligned with the business through continuous administration, monitoring and optimisation.
Engagements range from a few hours a month of expert administration to fully managed service desk operations with dedicated administrators.
What you get
- SLA-backed support with named administrators who know your instance
- Monthly optimisation reviews driven by your ticket, SLA and adoption data
- Release management for new Freshworks, SecPod and SuperOps features
- User, group, licence and integration administration handled for you
- Quarterly roadmap sessions with your IT or CX leadership
What a Managed Services & Support engagement includes.
Administration
Users, groups, roles, forms, workflows, SLAs, portals and integrations.
Support desk
Ticketed support with response and resolution SLAs across the GCC business hours.
Optimisation
Monthly data review, automation backlog and knowledge base improvements.
Change & release
Impact assessment and rollout of new platform features.
Reporting
Executive dashboards and monthly service reports.
How we deliver it.
Onboard
Instance review, documentation and access.
Stabilise
Backlog clean-up and quick wins.
Operate
Daily administration and support.
Improve
Monthly optimisation cycles.
Managed Services & Support: common questions.
Often delivered together.
Ready to talk about Managed Services & Support?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.