Freshsales is the Freshworks sales CRM: pipelines, contact and deal management, email and phone built in, sales sequences and Freddy AI lead scoring. Workdeft supplies Freshsales licences and implements the CRM for sales teams across the UAE, Saudi Arabia, Bahrain, Kuwait and Qatar, integrated with marketing, support and ERP systems.
What a Freshsales implementation includes
A CRM succeeds when the pipeline reflects how your team actually sells and the admin work is automated. We design the stages, fields and automations with your sales leaders, then integrate the channels and systems around them.
- Pipeline, stage and deal design per product line or territory
- Lead capture from web forms, WhatsApp, landing pages and inbound calls
- Sales sequences, task automation and territory-based assignment
- Freddy AI lead scoring, deal insights and forecasting
- Built-in phone and email, plus WhatsApp through Freshchat or Exotel
- Integration with Freshdesk for a single customer view, and with ERP or billing
- Migration from spreadsheets, Zoho CRM, HubSpot or Salesforce
Freshsales or LeadSquared?
We implement both. Freshsales suits B2B and mid-market teams that want a CRM tightly connected to Freshdesk and Freshchat. LeadSquared suits high-velocity B2C funnels in lending, education and real estate with heavy call-centre and field-sales activity. We will tell you which fits before you buy licences.
Ready to talk about Freshsales CRM?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.