Workdeft implements IT asset management (ITAM) and configuration management databases (CMDB) on Freshservice for organisations across the GCC. Discovery agents and probes populate hardware, software and cloud assets; contracts, licences and relationships are modelled so that every ticket, change and audit has the context it needs.
What we implement
Asset management only pays off when the data stays current. We deploy discovery before go-live, define which configuration item classes matter, and connect assets to the incident, change and procurement processes that use them.
- Freshservice Discovery agents and probes across endpoints, servers and network devices
- Cloud asset discovery for AWS, Azure and Google Cloud
- Software asset management and licence compliance tracking
- Contract, warranty and renewal management
- CMDB relationship mapping for impact analysis during changes and major incidents
- Integration with SecPod Saner for vulnerability context on each asset
Audit and compliance in the GCC
Licence audits, regulator reviews and ISO 27001 controls all ask the same question: what do you have, where is it and who owns it? A maintained CMDB answers it in minutes. We design retention, ownership and review cycles so the data stays trustworthy after the project ends.
Ready to talk about IT Asset Management?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.